The Billing reminder – Outstanding balance Workflow is an automated email campaign triggered by a combination of the policy’s effective date and the invoice date. This workflow is designed to follow up on overdue balances for each policy, tailoring the reminder based on the payment method specified in the policy. This targeted approach ensures that only clients with outstanding balances receive timely reminders, improving payment collection while maintaining a personalized touch.

Workflow Structure:
Automated Trigger Based on Policy Effective Date and Invoice Date: The workflow is activated when a policy reaches a specific point within the payment terms, factoring in both the policy’s effective date and the invoice date. This ensures timely follow-up on any unpaid balances, regardless of the policy’s start date.

Payment Method-Specific Messaging:
The workflow adapts the reminder based on the payment method selected in the policy (e.g., card payment or bank transfer). This setup customizes the instructions within the email, guiding the client on how to make their payment according to their chosen method.

Friendly Reminder of Balance Due:
The email provides key details like the policy number, policy type, amount due, and contact information, along with simple instructions for completing the payment. It also includes a note for clients who may have recently paid, acknowledging potential processing times to ensure clarity.

The Billing reminder – Outstanding balance Workflow promotes timely payments by automating reminders based on client-specific payment terms and methods, improving cash flow and enhancing the client experience through clear, tailored communication.