The Outstanding Balance Payment Chaser Workflow is an automated follow-up system that sends reminders for overdue payments on policies. This campaign is triggered by a combination of the policy’s effective date and the associated invoice date, ensuring that reminders are sent promptly based on the client’s specific billing cycle. Additionally, the payment method specified in the policy determines whether and how the reminder will be sent, creating a tailored approach for different payment setups.

Workflow Structure:
Effective Date and Invoice Date Trigger:
The workflow is activated based on the policy’s effective date and the corresponding invoice date, ensuring reminders are sent at the appropriate time in the billing cycle. This trigger guarantees timely follow-up on unpaid balances, regardless of when the policy begins.

Targeted Payment Chaser Based on Method:
The reminder workflow adapts based on the client’s chosen payment method (e.g., bank transfer, credit card, or other methods noted in the policy). This setup ensures that only clients with outstanding balances receive the reminder, and instructions are customized based on the payment method for a smoother experience.

Clear Reminder of Outstanding Balance and Payment Instructions:
The email includes the policy type, effective date, and balance due, along with clear instructions for completing the payment, such as bank details and reference numbers. Additionally, clients who have recently sent their payment are reassured that they may disregard the email, reducing any potential confusion.

The Outstanding Balance Payment Chaser Workflow automates timely payment reminders tailored to each client’s payment method and billing cycle, helping ensure clients remain informed of outstanding balances and maintain uninterrupted coverage.