Customer Spotlight: Pathway + Billyard Insurance Group = eDelivery Success
Neither rapid growth nor coronavirus could stop Billyard Insurance Group from moving full steam ahead with their plans to ramp up customer service and automate critical features like 24/7 self-service and eDelivery. We recently caught up with their Marketing Manager Charlotte Mahy for a quick Q&A to learn how they used Pathway to support their […]
5 Emails Insurance Brokers Should Send to Help Customers Navigate Coronavirus
With self-quarantining still in full effect, most insurance clients aren’t stopping by the office. That doesn’t mean they don’t still have burning questions about how coronavirus impacts their current coverage or affects how they do business with your brokerage. Now more than ever they’re relying on you to keep them in the loop. The best […]
Pathway’s February 2020 CSM Workshop
Client satisfaction is the most important value at Pathway, by far. To make sure we are always on top of our game, we designed a workshop schedule for our Client Success Managers, or CSMs. Pathway’s CSM team linked up for a fun and productive day last week in Belgrade, Serbia with one primary goal in […]
2020 Pathway Awards: Celebrating Excellence in Automated Insurance Marketing
Pathway is pleased to kick off 2020 by honoring the progressive brokerages that shine when it comes to using our automated insurance marketing platform to connect with policyholders and boost growth. To determine our honorees, we combed through all our 2019 data and selected the brokerages that excelled in 2 key categories: Customer Loyalty – […]
3 Things We Learned From Our 3rd Annual Team Retreat in Corfu
We took our engineers, sales and customer support teams to the beautiful Greek island of Corfu this month. Our goal was not relaxation and rejuvenation (although we did manage to take in the beautiful sights and beaches). We were there to bring three key groups together for team building and to brainstorm ways to make […]
Pathway Exhibits at Accelerate 2019
Pathway connected with hundreds of Vertafore users and potential partners in Cincinnati, Ohio last month for the Accelerate 2019 conference, which was held May 21-23. As our U.S. client base continues to grow, Pathway’s platform integrations with Vertafore agency management systems (AMS) are also expanding. We’ll soon be fully integrated with AMS360, QQ Catalyst and […]
Pathway Connects with Clients at 2019 IBAA Convention
Pathway enjoyed some much-needed face time with our Alberta-based clients at the 2019 Insurance Brokers Association of Alberta Convention in Banff on May 5-8. One of the highlights of the four-day event was Andrew Au’s keynote speech on “The Broker of 2030”. As one of the industry’s leading AI and digital transformation experts, Au painted […]